Making an Appointment

calendar_penOur telephone lines are open from 8.00 am until 6:30 pm Monday to Friday. If you wish to see a GP, you can expect to be seen within two working days. We also can offer the option to see the Nurse Practitioner depending on your condition. You have the right to request an appointment with a preferred Health care professional.

If we are unable to offer you an appointment, our support staff will be able to direct you to the most appropriate service or offer advice.

Let us know if more than one person in the family needs to be seen, as each patient requires a separate appointment. Also let us know if you have more than one issue to discuss with the nurse or GP. You may need to make additional appointments.

You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.

If you wish not to disclose the nature of the problem, please advise the staff that it is personal.

It is recommended that any patient over 75 years of age, or any patient who has not seen a GP in the last 3 years, should request a medical.

Tell us if you are in a telephone box, we will ring you back.

Say immediately if your call is an emergency!

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

Please make sure that you arrive on time for your appointment. If you are more than 10 minutes late for an appointment, you may be asked to re-book.

Self Check in
Once you arrive at the surgery you can either check in with the receptionist or use the self check in which is very simple to use and is in different languages.

We can arrange interpretation and translation services in person or by telephone for patients who do not speak English. This is free. Please let us know if you need this service when booking your appointment.

Missed Appointments

Please notify the practice as soon as possible if you cannot attend an appointment. Missed appointments are a waste of time and resources of the practice which can be used for other patients. Appointments are in constant high demand. Missed appointments increase waiting time for an appointment for all patients and reduces service availability and access for other patients.

Even if it is last minute please let us know we may be able to offer the appointment to someone else.

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